Case Study | Government Employees’ Union

Size

60,000 Members

Organizational Needs

To resolve major issues with:

  1. Inconsistent information provided to Members from different central office departments due to the lack of a unified, single source of member data.
  2. Organizational process inefficiencies as a result of Member data system inconsistencies.
  3. Support risks stemming from out-dated current system.

The key goals for this project were:

  • To create one reliable source for Membership information.
  • To provide improved efficiency, functionality and usability to users.
  • To eliminate support risks by moving to a more widespread, universal technical platform.
  • To provide self-service, on-demand member information where it is required.

Solution

Unison provided an end-to-end suite of project services including Organizational Process Analysis, Requirements Analysis, Staff Training Planning and Project Management to successfully deliver an implementation of UnionWare that met the above stated goals.

Benefits

  • Increased accuracy of responses to Member requests.
  • Increased efficiency of central office staff.
  • Increased accuracy of executive level reporting on Member statistics.